Return and Exchange Policy

Adjustable Bed Frames, Foundations and Electric Bases:

 

Due to shipping and delivery cost considerations, bed frames, foundations and adjustable (power) bases are non-returnable.

 

Pillows, Sheets, Mattress Protectors or other Bedding Products:

Opened bedding items such as pillows, mattress overlays, bed wedges, pillow covers, mattress covers and any other item related to bedding are non-returnable.

Unopened, unused sheets and pillows may be returned within 30 days of delivery. They will, however, incur a 20% restocking fee and the customer is responsible for the return shipping charges.

Chairs, Ottomans, Pet Beds:

Chairs, memory foam seats, lounge sack or pet beds may be returned for a full refund (less a 20% restocking fee) if they are in unused and undamaged condition. In order to initiate a return, the customer must contact Customer Service at our toll-free number within 30 days of the delivery-date of the item.

Mattress and mattress topper Exchanges:

Mattress exchange policy is in effect for all Natura, Sleeptek, Nexgel, Eco Air beds and Anatomic Global / Ecomfort mattresses and toppers. These mattresses are all custom made to order products, thus are ineligible for returns. All other mattresses are eligible for the 90 day sleep guarantee.

Free or Promotional Items:

If your mattress comes with a free mattress protector, pillows or other promotional items, these must be returned unused, in the original packaging. There will be no additional fees charged for the return of any new, unused promotional item that was included free with purchase. If you decide to keep the items, the retail price of the item(s) will be deducted from your refund.

Shipping upgrades: 

If you choose an upgraded shipping option, for example expedited speed or white-glove, the upgrades are non-refundable. In the event you must return your mattress, we will refund the cost of the mattress less the full cost of the upgraded shipping. 

Shipping Refunds

In order to keep our costs as low as possible and so that we can pass on our savings to you, the consumer, we cannot refund shipping. If you return a product that was shipped for free to you, and it is eligible for return and refund, we will deduct the cost of shipping from the returned amount.

Mattress /Mattress Toppers Exchange Policy: 

• To initiate a mattress exchange the customer must contact customer service to obtain a return authorization.
• Customer must sleep on their mattress for a minimum of 30 days before exchanging. This is because it may take a few weeks to adjust to sleeping on a new kind of mattress.
• Exchanges are allowable between 30 and 90 days from receipt of mattress and will have a $149 processing and delivery fee. 
• Customer pays return shipping.
• Mattress must be clean, stain and dirt free with no signs of wear and tear.
• Customer is responsible for safely and securely packaging the mattress.
• Only Mattresses costing $499 and more are eligible for exchange.
• All exchanges must be for the same size mattress of equal or greater value only.
• Customer must pay the difference in price if new mattress is more expensive.
• Exchange cannot be for any mattress that is soiled or damaged by customer.
• Only One Mattress Exchange per customer.

Defective products:

If after opening your box or boxes you discover a defective or damaged product, please call customer service immediately after delivery. We will then make the arrangements to ship a replacement item.

Shipping

We offer free shipping on all items. (Some restrictions apply)

Free shipping is only available to U.S. addresses within the continental U.S. (the lower 48). Your order must total $100.00 or more to qualify for free shipping. Additional shipping charges will apply to all orders that need to ship internationally or to Alaska and Hawaii.

In order to keep our costs down and pass on as much savings as possible to you, the consumer, we can only offer free shipping on purchases. If you return your product, we must deduct the full cost of shipping from the return amount.

Our policy of not charging sales tax only applies to U.S. orders. International orders may face applicable local and international taxes.

Cancellation

Items that have been ordered are processed as quickly as possible to assure their speedy delivery to your home. Purchases can be cancelled within 1 (one) business day of the order date with no charge, provided the products haven't already shipped or custom work hasn't begun. If an item can't be cancelled, it can be exchanged according to the exchange policy below. Cancellations are subject to a cancellation charge of up to 30%.

Delivery

Once arrangements have made for delivery, it is important to be available at the appointed delivery time or cancel that appointment far enough in advance to avoid any extra charges. All charges due to a missed delivery appointment will be charged to the customer at the delivery company's rates.

Damage

All shipments are well packaged to prevent damage during shipping. On rare occasions, boxes may arrive with damage. It is very important that you abide by the following guidelines when receiving packages that show damage.

If you receive a mattress or other product and the box is damaged to the extent that the contents are compromised, do not open the box. Please call us immediately. We will determine if you should unpack the item or if it needs to be returned immediately.

If the packaging or furniture has any damage that can be seen, no matter how slight, open the package before the driver leaves and examine the furniture. If you find the packaging damaged, note the nature of the damage on the delivery receipt. If any furniture is damaged, refuse the delivery of the damaged items and write on the delivery receipt "Refused Because Item is Damaged" and detail the damage. Keep a copy of the delivery receipt and contact us within 24 hours. If you find damage after opening an undamaged box, be sure to inform us within 24 hours of delivery. It is important to email any requested documentation to us within 48 hours.

Any damage not documented as noted above or not reported within 15 days of receipt will not be reimbursed. It may be necessary, in some cases, to send us pictures of the damage, so we can assess the best way to resolve the problem.